Where leads get lost
The issue is often not advertising, but processing: a request arrives in one channel, a manager sees it too late, no task is created and the next step is not fixed.
Blog • CRM
CRM for lead handling
When requests come from a website, WhatsApp, Telegram, Instagram and phone calls, some clients are easy to miss. CRM brings all leads into one process and helps the team respond faster.
What CRM changes
The system stores the request, source, client, responsible manager, deal stage and communication history. The owner can see who handles each lead and where the process stopped.
How to implement it
Start with lead sources and sales stages, then configure fields, notifications, automation rules, tasks and reports. After that CRM becomes a working tool, not just a contact database.
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